PSG Financial Services Claims Consultant 2026: Permanent Insurance Opportunity in Durban
PSG Financial Services is recruiting a Claims Consultant for a permanent position in Durban, KwaZulu-Natal. The role involves managing insurance claims from receipt through processing and closure, assisting the Adviser with underwriting-related matters, communicating with clients and acting as a link between the office and insurance companies.
The vacancy, reference POS41420, requires candidates to have completed Matric/Grade 12 and have 1–3 years of commercial claims management experience. Additional short-term insurance qualifications and RE5 are advantageous. Applications close on 23 September 2026.
Opportunity Overview
| Detail | Information |
|---|---|
| Organisation | PSG Financial Services |
| Position | Claims Consultant |
| Reference number | POS41420 |
| Category | Administration and Operations |
| Position type | Permanent |
| Location | Durban, KwaZulu-Natal |
| Office/location listed | Steenberg Silverwood Close |
| Minimum education | Completed Matric/Grade 12 |
| Required experience | 1–3 years commercial claims management experience |
| Additional qualifications | NQF Level 4/5 short-term insurance qualification advantageous |
| RE5 | Advantageous |
| Posted | 11 September 2026 |
| Closing date | 23 September 2026 |
| Salary | Not specified in the official advert |
| Application destination | PSG Careers |
About the Opportunity
The Claims Consultant will provide underwriting assistance to the Adviser while taking responsibility for the daily claims-management process.
This means managing claims throughout their lifecycle, beginning when a claim is received and continuing through capturing, processing and eventual closure.
The position also has a significant client-service component. The successful candidate will communicate with clients, respond to queries, provide feedback and maintain relationships with both clients and internal stakeholders.
Another important part of the role is bridging communication between the PSG office and relevant insurance companies.
PSG states that it is committed to workplace transformation and diversity. In working towards its employment-equity goals, the company gives preference to applicants from designated groups and encourages people with disabilities to apply.
Who Can Apply?
Applicants must meet two core minimum requirements.
Candidates need:
- Completed Matric/Grade 12.
- 1–3 years of commercial claims management experience.
Unlike some administrative vacancies, the commercial claims experience is a stated minimum requirement rather than merely a preference.
The successful candidate should also possess strong administration, communication and client-service capabilities.
Advantageous Qualifications and Experience
PSG identifies several additional qualifications and areas of experience that are advantageous.
These include an:
NQF Level 4/5 full qualification in short-term insurance.
A completed RE5 is also listed as advantageous.
PSG additionally identifies experience dealing with:
- HCV claims.
- GIT claims.
- Pollution Liability claims.
- Claims involving large truck fleets.
These are advantageous rather than stated minimum requirements.
Applicants who have this specialised commercial insurance experience should make it clearly visible in their applications.
Key Responsibilities
The Claims Consultant will manage a combination of insurance claims, client communication and administrative responsibilities.
Core duties include:
- Liaising with clients.
- Providing clients with feedback.
- Handling client queries.
- Managing the daily claims process.
- Capturing received claims.
- Processing claims.
- Closing claims.
- Building relationships with clients.
- Maintaining relationships with internal stakeholders.
- Communicating with insurance companies.
- Recording information on relevant systems.
- Reporting.
- Supporting client retention.
- Supporting organic growth.
- Providing general office and administrative assistance.
The successful candidate will therefore need to balance accurate claims administration with consistent client communication.
Claims Management
Claims management is at the centre of this position.
The successful candidate will manage the daily claims process from capturing received claims through processing and ultimately closing them.
Strong organisation and attention to detail are important because information needs to be recorded accurately on the relevant systems.
The Claims Consultant must also communicate effectively throughout the process so that clients receive appropriate feedback and queries are handled professionally.
Candidates with previous experience managing commercial insurance claims from start to finish should highlight this experience prominently.
Client Service and Stakeholder Relationships
PSG expects the Claims Consultant to build and maintain good working relationships with clients and internal stakeholders.
The employee will also serve as an important communication link between the office and insurance companies.
This requires a combination of insurance knowledge and interpersonal skills.
The role also includes responsibilities relating to client retention and organic growth, reinforcing the importance of providing a professional and responsive client experience.
PSG specifically identifies a highly client-focused approach and good interpersonal skills among the competencies required for the position.
Skills and Competencies
Candidates should demonstrate strong verbal and written communication abilities.
PSG also requires:
- Good administration skills.
- Excellent planning and organising skills.
- Problem-solving ability.
- Analytical skills.
- Time-management skills.
- Good negotiation skills.
- Resilience.
- Good stress tolerance.
- Strong client focus.
- Good interpersonal skills.
The ability to remain organised and communicate effectively can be particularly important when managing several active claims and dealing with multiple parties.
Salary, Stipend or Funding Coverage
The official PSG Financial Services advert does not specify a salary or remuneration package for this Claims Consultant vacancy.
No salary estimate should therefore be presented as an official figure.
The vacancy is confirmed as a permanent position, but additional employment benefits are not specified in the supplied advert.
Documents Required
The official advert supplied does not provide a complete list of documents that applicants must submit.
Candidates should follow the document requirements displayed during PSG’s online application process.
Applicants with an NQF Level 4/5 short-term insurance qualification, RE5 or relevant specialist claims experience should accurately reflect these credentials in their applications where applicable.
How to Apply
Interested candidates must apply through the PSG Careers process.
Follow these steps:
- Visit the official PSG website or vacancies portal.
- Search for Claims Consultant | Durban, KwaZulu-Natal | Permanent.
- Confirm reference number POS41420.
- Review the minimum requirements.
- Complete the online application.
- Provide the information and documents requested by PSG.
- Check your application for accuracy.
- Submit it no later than 23 September 2026.
Official PSG website:
Apply through the Official PSG Website
PSG vacancy browsing page:
Applications should be submitted directly to PSG Financial Services, not to Reign Gigs.
PSG states that submitting an application provides implicit consent to the storage and processing of the applicant’s personal information.
Closing Date
Applications close on 23 September 2026.
Candidates should submit their applications before the deadline.
According to the official advert, candidates who are not contacted within two weeks of their application should accept that their application was unsuccessful.
Application Tips
Make your commercial claims management experience immediately visible on your CV. PSG specifically requires 1–3 years of relevant experience, so this should not be buried under unrelated responsibilities.
Candidates with experience involving HCV, GIT, Pollution Liability or large truck-fleet claims should highlight it because PSG specifically identifies this experience as advantageous.
If you have completed an NQF Level 4/5 short-term insurance qualification or RE5, clearly state this rather than expecting the recruiter to infer it from your employment history.
Finally, demonstrate your client-service experience. This vacancy is not limited to back-office claims processing; it requires regular client communication, feedback, negotiation and relationship management.
Frequently Asked Questions
Where is the PSG Claims Consultant position based?
The vacancy is advertised for Durban, KwaZulu-Natal, with the location field listing Steenberg Silverwood Close.
What experience is required?
Applicants need 1–3 years of commercial claims management experience.
Is RE5 mandatory?
No. The supplied official advert lists completed RE5 as advantageous, not as a minimum requirement.
Is a short-term insurance qualification required?
An NQF Level 4/5 full qualification in short-term insurance is listed as advantageous. The stated minimum educational requirement is completed Matric/Grade 12.
When do applications close?
Applications close on 23 September 2026.
Official Source
Organisation: PSG Financial Services
Position: Claims Consultant | Durban, KwaZulu-Natal | Permanent
Reference: POS41420
Posted: 11 September 2026
Closing date: 23 September 2026
Official PSG website:
Source checked: 14 September 2026
Conclusion
Insurance professionals with Matric/Grade 12 and 1–3 years of commercial claims management experience can consider the permanent PSG Financial Services Claims Consultant vacancy in Durban. The role covers the full claims process, client communication, insurance-company liaison, reporting and administration. Applications for reference POS41420 close on 23 September 2026.
Keywords
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