Iress Graduate Product Support Analyst: 12-Month Fintech Programme in Johannesburg

The Iress Graduate Product Support Analyst vacancy offers a structured 12-month graduate programme in Johannesburg. Successful applicants will join the Trading and Market Data team, learning how to support financial-technology products and help clients resolve problems. The role includes training and mentoring, with a potential route to permanent employment for strong performers.

Iress Graduate Product Support Analyst overview

• Employer: Iress.
• Location: Johannesburg, Gauteng.
• Reference: V-10383.
• Programme length: 12 months.
• Working time: Full time.
• Posted: 16 October 2026.
• Minimum education: Relevant bachelor’s degree.
• Closing date and salary: Not specified.

The official recruitment system was accepting applications when checked on 20 October 2026. There is no published deadline to work towards, so applicants should act while the vacancy remains available and confirm its status on the employer’s page before submitting.

Iress Graduate Product Support Analyst: who is eligible?

The programme seeks South African citizens aged 18 to 25 from previously disadvantaged demographic groups who have no prior work experience. Applicants need a bachelor’s degree in Computer Science, Information Technology, Economics, Finance, Investment or a related field.

The role also calls for a demonstrated interest in financial technology, financial services, trading or market data. A foundational understanding of how financial markets or trading environments operate is relevant. You do not need to present yourself as an experienced trader, but you should be able to explain why this area interests you.

Iress values exposure to technical problem-solving through academic work, projects or other relevant activities. The advert also mentions internships and customer-service exposure in its knowledge section while separately setting a no-prior-work-experience target for the programme. If your background includes a previous placement, seek clarification rather than assuming that this automatically overrides the programme condition.

Iress Graduate Product Support Analyst: what will you learn and do?

The graduate will provide first-line support by responding to client queries and investigating routine product issues. You will build familiarity with Iress’s trading and market-data products through structured learning and practical work. Responsibility is expected to increase as your knowledge and confidence develop.

Support cases must be logged, tracked and documented accurately. You will learn to recognise patterns, investigate possible causes and pass unresolved or complex problems to more experienced colleagues with clear supporting information. A useful escalation should explain what happened, what has been checked and what evidence is available.

The role involves working with Product, Engineering and Implementation teams. This collaboration helps the support team understand changes to the software and investigate issues that cross different technical or business functions. Graduates will also attend meetings about product updates and client feedback.

Other duties include maintaining troubleshooting material, support documentation and frequently asked questions. You may contribute ideas to improve processes and help the team deliver timely, high-quality service. The vacancy notes that occasional after-hours work may be required for critical deployments.

Iress Graduate Product Support Analyst: skills that matter in this role

Technical curiosity is important, but so is the ability to listen carefully to a client. The employer looks for clear communication, logical investigation, accurate records and a willingness to learn unfamiliar systems. You should be able to explain technical information without assuming that every listener has the same background.

The behavioural expectations include teamwork, adaptability, resilience, attention to detail and responsibility for your own development. A graduate who asks a clear question when uncertain can be more useful than someone who guesses and leaves an inaccurate support record.

Programme benefits and employment terms

The confirmed development offer is 12 months of structured graduate learning, on-the-job training and mentoring. Participants gain exposure to fintech products and client-support work. Iress says the programme is intended to create a pathway to permanent employment for graduates who perform strongly and add value.

Permanent employment is not guaranteed. The advert does not publish a salary, fixed allowance or start date. Confirm the remuneration, work arrangements and any conditions in the written offer before accepting a place or making relocation plans.

How to apply for Iress Graduate Product Support Analyst

1. Open the official Iress vacancy using the application button above.
2. Confirm the title and reference V-10383.
3. Check the degree, age, citizenship and programme eligibility conditions.
4. Prepare a CV showing your qualification and genuine evidence of problem-solving, communication and relevant interests.
5. Follow the Workday Apply process, complete the required fields and upload the requested documents.
6. Review the submission and retain any acknowledgement provided by the system.

For preparation, consider an academic or personal project where you investigated an error, explained a solution or supported someone using technology. Describe the problem, the steps you took and the result. That makes your experience easier to assess than a generic statement that you are good at problem-solving.

Iress Graduate Product Support Analyst: frequently asked questions

Is this a data analyst vacancy?

No. This specific role supports trading and market-data products and their users. Its main focus is client support and technical investigation.

Is a finance degree acceptable?

Yes. Finance, Economics and Investment are included alongside Computer Science, IT and related degree fields.

Will every applicant receive feedback?

The advert says only shortlisted candidates will be contacted for further selection steps.

Source for Iress Graduate Product Support Analyst: Iress’s official product support graduate vacancy, checked on 20 October 2026. Explore other graduate opportunities on ReignGigs.