Standard Bank PPB Voice Branch (Call Center) Learnership Programme

Standard Bank’s PPB Voice Branch (Call Center) Learnership Programme 2025–2026 offers young South African graduates a unique opportunity to gain practical experience in customer service and call center operations. Starting in October 2025, this 12-month programme includes a monthly stipend of R6,800 and a formal NQF Level 5 Banking Certificate, setting you up for a career in the financial sector.

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Background & Job Description

This listing is provided for informational purposes only. We are not affiliated with Standard Bank.

The Standard Bank PPB Voice Branch Learnership is a structured 12-month programme that combines academic learning with hands-on work experience. The programme is tailored for young graduates eager to pursue a career in banking and customer service. By the end of the programme, learners will complete an Agile Banking Professional Certificate (NQF Level 5) and become FAIS-accredited, unlocking more opportunities in the financial services industry.

Tasks

• Learn how to manage inbound and outbound call center functions
• Build strong communication and client service skills
• Resolve customer inquiries via telephone and email professionally
• Understand banking regulations and financial frameworks
• Analyze and process customer data
• Build lasting client relationships
• Apply telephone and email etiquette in professional contexts

Standard Bank PPB Voice Branch (Call Center) Learnership Programme

Qualifications

Education and Certification

• Completed undergraduate qualification (any field)
• Must not be currently studying or enrolled in another learnership/internship

Experience

• No more than 6 months of formal work experience
• Strong written and spoken English
• Must be computer literate
• Aged between 18 and 30
• Must be a South African citizen
• Strong interest in financial services and customer support

Additional Information

• Start Date: 01 October 2025
• End Date: 30 September 2026
• Stipend: R6,800 per month
• Benefits: Student medical aid, formal qualification, FAIS accreditation
• Application Deadline: Not specified – early applications advised
• Location: South Africa
• Programme Duration: 12 months

This post is not affiliated with Standard Bank. It is a third-party advertisement to help spread awareness about the opportunity.

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