Remote Customer Service Agent Level 2 | APPLY NOW Dont Miss Out

As a Second-Level Remote Customer Service Agent , you’ll engage with our customers in a highly personalized and informative manner to deliver a top-notch customer experience.

Remote Customer Service Agent

Responsibilities

• Address complex technical issues faced by customers using our platform or related services such as eCommerce sites or Point Of Sale (POS) systems.
• Handle all technical problem escalations from first-level support agents.
• Identify trends and patterns.
• Work closely with our Engineering teams to escalate significant issues.
• Use various communication tools including email, chat, and voice to assist customers.
• Follow our customer service guidelines to resolve service issues.
• Direct customers to our online resources and share self-help articles.
• Always provide empathetic and courteous services.

Qualifications

• Fluent in English (both written and spoken).
• Minimum of 2 years of experience in a technical support role.
• Basic understanding of APIs, Spreadsheets (formulas, data formatting), web technologies (https, ftp, DNS, Firewalls), eCommerce platforms, POS systems, ERP software, and various web platforms (such as Wordpress, Shopify, BigCommerce, Magento).
• Excellent communication skills.
• Availability for full-time work.
• Proficiency in computer applications (Google Workspace, MS Office).

Our Work Culture

We believe in Freedom & Flexibility. We’re a globally distributed team and encourage remote work options, promoting full ownership of our results.

We’re Excited About Challenges. The retail industry is transforming, and we develop innovative solutions to help brands navigate these changes.

We Value Ownership. We challenge the norm and strive for the best customer experience.

We Believe in Transparency & Inclusivity. We communicate openly, value feedback, and promote a team-oriented environment.

Benefits

• Competitive salary and generous PTO.
• Full coverage of basic medical, dental and vision insurance plans.
• Short and long term disability insurance.
• Life insurance.
• Professional development support for all team members.
• State-of-the-art tech and equipment for optimum performance.

Additional Information

This job description may not encompass all possible duties, responsibilities, or activities, and they may change at any time.

Physical and Mental Requirements

Primarily a sedentary role, with 75% of work time spent sitting, 15% walking, and 10% standing. Must be able to lift up to 10 pounds. Mental requirements include problem-solving abilities, effective written and verbal communication skills, and interaction with various departments.

Additional Requirements

Must be able to handle high-stress situations regularly.

To apply, submit your resume and any relevant documentation. Visit www.wondersign.com for more information. You can apply through your Indeed profile or LinkedIn.

Remote Customer Service Agent