Remote Customer Service Agent Role Now Open at Tonomo : Don’t miss out

We are seeking a highly motivated individual with a background in Customer Service, preferably with at least 2-4 years of experience in an American tech startup. This remote customer service agent role , offers growth opportunities within our organization. During the initial three months, the selected candidate will undergo training and familiarization with our systems and processes, focusing on Level 1 Customer Support.

Remote Customer Service Agent Role Responsibilities:

Level 1 Customer Support:

  • Address incoming customer support issues via Slack and participate in customer meetings as required.
  • Handle inbound automated reports, identifying and escalating them to the appropriate teams.
  • Proactively identify and resolve errors and bugs before they are encountered by customers.

Customer Success Coordinator:

  • Assist the Customer Success Manager (CSM) in onboarding new accounts, primarily handling back-end tasks.
  • Communicate with customers through Slack, ensuring timely completion of assigned tasks.
  • Gather and present customer data to the CSM, including usage statistics, customer satisfaction feedback, and growth metrics.

Customer Success Manager:

  • Once fully trained, assume responsibility for managing a designated book of business.
  • Oversee onboarding, provide ongoing support, offer coaching, and develop expertise in our product and industry.

Our ideal candidate possesses the following qualities and qualifications:

  • Excellent communication skills, able to engage customers effectively through remote meetings and Slack.
  • Experience working with busy customers, understanding their needs and providing exceptional service.
  • Proactive mindset, taking the initiative to address issues before they escalate.
  • Demonstrated experience of 2-4 years in Customer Service/Success, ideally within an American startup.
  • Fluent in both spoken and written English.
  • Availability to work predominantly during North American timezones.
  • Able to work remotely in a professional environment, equipped with reliable internet, webcam, and microphone.
  • Remote Customer Service Agent Role
Remote Customer Service Agent at Tonomo
Remote Customer Service Agent at Tonomo

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