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Remote Customer Service Agent at Sage | APPLY NOW Dont Miss Out

Remote Customer Service Agent at Sage | Technical Support Analyst Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of “I crushed it” as you shut down your computer at the end of the day. This is that kind of job. Let’s skip to the good part. What’s in it for you? • Flex work.

Remote Customer Service Agent at Sage

Remote Customer Service Agent at Sage
Remote Customer Service Agent at Sage
Customer Services Agent
Job DescriptionTechnical Support Analyst

Learner. Listener. Solutions-provider.

If you have those three things, you will feel the satisfaction of “I crushed it” as you shut down your computer at the end of the day. This is that kind of job. Let’s skip to the good part. What’s in it for you?

• Flex work. Yes, you read that right!

None of that “5 days a week in the office” thing for us. You will work from home two days a week and 3 days at our Beaverton campuses. We aim for the best work-life balance.

Must-have:
-Passion for creating world class customer experiences
-Knowledge of basic accounting
-Great listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps
-Excellent interpersonal skills, resiliency and of course a great sense of humor – we like to laugh and have fun too!
-First-class team player participating with the team to achieve great things with a positive can-do attitude
-Ability to adhere to a structured work schedule and efficiently self-manage work time
-High School Diploma or GED
-Learn and apply technical knowledge (no worries; we’ll teach you!)
-A reliable high speed internet connection
-Customer Service/Support experience (2 years)
Key Responsibilities• Some of what you will be doing.
-You will be the voice of Sage when our customers need phone support for Sage ERP software products. Their issues may be functional or technical in nature.
-You will enable our customers to get back to their business by helping them with questions or issues regarding Sage’s products or services.
-You will use your empathetic and human-centered approach to go above and beyond for the customer.
-Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment.
-You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools.
FunctionCustomer Operations
CountryUnited States
Office LocationBeaverton
Work Place typeHybrid
AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.

On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites. Remote Customer Service Agent at Sage

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status. Remote Customer Service Agent at Sage

EOE AA/M/F/Vet/Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR
Remote Customer Service Agent at Sage
Remote Customer Service Agent at Sage
Remote Customer Service Agent at Sage

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