Join UNICEF as an ICT Assistant (GS5)

Join UNICEF as an ICT Assistant (GS5)

Job Opportunity: Information & Communications Technology (ICT) Assistant GS5 FTA – Santiago, Chile

Job No: 569963
Contract Type: Fixed Term Appointment
Duty Station: Santiago
Level: G-5
Location: Chile
Categories: Information Communication Technology
Application Deadline: June 26, 2024, Pacific SA Standard Time

Join UNICEF as an ICT Assistant (GS5)
Join UNICEF as an ICT Assistant (GS5)




UNICEF works in some of the world’s toughest places to reach the most disadvantaged children. We are dedicated to saving their lives, defending their rights, and helping them fulfill their potential. Operating across 190 countries and territories, UNICEF strives to build a better world for every child, every day, and we never give up.

For Every Child, A Childhood

UNICEF is a knowledge leader for children’s rights and wellbeing. ICTs are integral to our mission, enabling real-time data collection, increasing engagement, and shaping policies. Our mandate intersects with many aspects of the Sustainable Development Goals (SDGs), requiring partnerships with policy departments and supporting digital transformation within UNICEF. The 2018-2021 Strategic Plan emphasizes technology’s role in service delivery and reaching marginalized children.

How Can You Make a Difference?

Summary of Key Functions/Accountabilities:

  • Technical Support: Provide technical support to UNICEF Chile personnel in hardware and software issues, including troubleshooting and resolving problems.
  • User Orientation: Offer on-the-job training to end-users, building their capacity to use UNICEF standard software correctly.
  • Installation and Configuration: Install and configure new software and equipment for the organization.
  • Application Support: Assist the ICT unit in introducing and operating organizational IT applications, ensuring they are installed and available to users.
  • Vendor Interaction: Report equipment problems to vendors and coordinate service calls for repairs, ensuring follow-up and resolution.
  • Inventory Management: Maintain an updated inventory of ICT equipment, coordinating closely with the Admin Unit’s focal point for non-expendable property.
  • System Maintenance: Perform routine maintenance tasks, such as data backups, network monitoring, system diagnostics, patch management, virus removal, and system optimization.
  • User Administration: Assist in administering user access to ICT systems and databases.
  • Additional Duties: Perform other tasks as required by the ICT unit’s work plan.

Impact of Work

The ICT Assistant’s work is critical for effective operations at the Chile Country Office and its Zone Offices, enhancing UNICEF’s ability to support services for women and children, promoting social equality in the country.

Qualification Requirements

  • Education: Completion of secondary education, preferably supplemented by technical or university courses in computer science, information technology, computer engineering, electrical engineering, or network engineering.
  • Experience: A minimum of 5 years of relevant professional experience in ICT, including hardware/software installation, user support, and end-user documentation. Experience in an international organization or multicultural environment is an asset.
  • Certifications: CISCO Meraki Network administration experience and ITIL certification or knowledge are assets.
  • Language: Fluency in Spanish and working knowledge of English.
  • Education Compensation: A bachelor’s degree in a relevant field may compensate for three years of experience, and a master’s degree may compensate for an additional two years.
Join UNICEF as an ICT Assistant (GS5)
Join UNICEF as an ICT Assistant (GS5)

Salary Estimator Tool

This tool helps you calculate an estimate of your salary, providing an overview for better financial planning.

UNICEF Core Values

UNICEF’s core values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS) guide everything we do. Familiarize yourself with our Values Charter here: UNICEF Values.

UNICEF Competencies Required for this Post:

  1. Builds and maintains partnerships
  2. Demonstrates self-awareness and ethical awareness
  3. Drive to achieve results for impact
  4. Innovates and embraces change
  5. Manages ambiguity and complexity
  6. Thinks and acts strategically
  7. Works collaboratively with others

During recruitment, candidates are tested against the competency framework. Familiarize yourself with our competency framework and its levels here.

Diversity and Inclusion

UNICEF is committed to reflecting the diversity of the children we serve in our workforce. We welcome applications from all qualified individuals regardless of race, ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer benefits like paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities, and strongly encourage flexible working arrangements.

Zero-Tolerance Policy

UNICEF has zero tolerance for conduct that is incompatible with its aims, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. We are committed to promoting the protection and safeguarding of all children.

Additional Information

UNICEF appointments are subject to medical clearance and, for international posts, issuance of a visa by the host country. Candidates must meet inoculation requirements, including for COVID-19. Rigorous reference and background checks will be conducted for all selected candidates, including academic credential verification and employment history. Government employees must resign from their positions before taking up a UNICEF assignment.

Important Dates:

  • Advertised On: June 12, 2024
  • Deadline: June 26, 2024

How to Apply: Only shortlisted candidates will be contacted for the next selection stage. Apply now through the UNICEF Careers page.

Keywords: ICT, Technical Support, UNICEF, Chile, Information Technology, Network Administration, User Support, Digital Transformation, CISCO Meraki, ITIL, System Maintenance, Cybersecurity, Child Protection, SDGs, Multicultural Environment, Fixed Term Appointment, UNICEF Values, Diversity, Inclusion, Competency Framework.


Join UNICEF as an ICT Assistant (GS5)
Join UNICEF as an ICT Assistant (GS5)



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