Help Desk Support Jobs in Johannesburg

April 11, 2025

3 minutes read

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Looking for Help Desk Support jobs in Johannesburg? Find the latest opportunities in IT support roles for 2025, including positions at Redial BPO, FirstRand, ADvTECH, Vontier, and JMR Software. These roles offer a great chance to build your career with top companies in the IT and customer service sectors.

Looking for a career in IT support? Johannesburg, South Africa, offers various opportunities for professionals in the help desk support field. Whether you’re just starting your career or looking for a new challenge, these positions provide valuable experience and growth potential. Explore some of the top help desk support jobs currently available in Johannesburg.

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Background & Job Description

Help desk support roles are essential in ensuring smooth IT operations within organizations. These positions are ideal for individuals with strong problem-solving skills, a passion for technology, and an interest in providing high-quality customer service. Whether it’s troubleshooting technical issues, providing IT support, or ensuring that systems run smoothly, help desk support professionals play a key role in keeping businesses operational.

Tasks

Here are some key tasks you may be involved in as a Help Desk Support professional in Johannesburg:

Provide IT support: Assist users with resolving technical problems related to hardware, software, or network issues.
Troubleshooting: Identify and resolve issues quickly to minimize downtime.
Customer service: Offer excellent customer service by responding to inquiries and resolving issues in a professional manner.
Documentation: Keep records of issues and resolutions to help with future troubleshooting.
Collaborate with IT teams: Work closely with other IT professionals to resolve complex issues and ensure systems are fully functional.

Available Help Desk Support Jobs in Johannesburg

Here are some of the current help desk support job opportunities in Johannesburg:

1. IT Help Desk at Redial BPO

Location: Johannesburg, Gauteng
Job Type: Full-time
Responsibilities: Provide technical support, set up and support boardrooms or training sessions, and troubleshoot issues.
Requirements: 6 months to 1 year of experience in IT support or help desk environments.
Link: Redial BPO IT Help Desk

2. IT Help Desk Technician at FirstRand

Location: Randburg, Gauteng
Job Type: Full-time
Responsibilities: Provide 1st call resolution desktop support and high-level support on complex problem resolution.
Requirements: Relevant IT support experience; the bank supports the recruitment and advancement of individuals with disabilities.
Link: FirstRand IT Help Desk Technician

3. IT Support – Evolve Online School at ADvTECH

Location: Johannesburg, Gauteng
Job Type: Full-time
Responsibilities: Provide technical support to students, parents, and teachers, ensuring a smooth and efficient experience.
Requirements: Relevant IT support experience.
Link: ADvTECH IT Support

4. Help Desk Analyst at Vontier

Location: Johannesburg, Gauteng
Job Type: Full-time
Responsibilities: Provide technical support and assistance.
Requirements: Relevant experience in helpdesk support.
Link: Vontier Help Desk Analyst

5. Junior IT Administrator (FTC) at JMR Software PTY LTD

Location: City of Johannesburg, Gauteng
Job Type: Full-time
Responsibilities: Provide IT support and administration for the organization.
Requirements: Relevant IT administration experience.
Link: JMR Software Junior IT Administrator

Qualifications (Education and Certification, Experience)

Most help desk support roles in Johannesburg require the following qualifications and experience:

Education: A minimum of a high school diploma or equivalent; some positions may require a relevant IT degree or certification.
Experience: 6 months to 2 years of experience in IT support or help desk environments.
Skills: Strong troubleshooting skills, excellent communication, and customer service skills. Experience with technical software, IT systems, and hardware troubleshooting is often required.

Additional Information

These positions offer the chance to work in dynamic, fast-paced environments while developing your technical and customer service skills. Some positions may offer opportunities for growth and professional development, including potential career advancement within the organization.

For individuals passionate about IT and technology, these jobs provide an excellent starting point for a successful career in the field of help desk support.

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