Exciting Opportunity: Customer Care Officer Role
Exciting Opportunity: Customer Care Officer Role
Transform Lives as a Customer Care Officer in Kigali, Rwanda with World Vision
Are you passionate about helping vulnerable children and making a difference in their lives? Do you have the dedication and skills to provide exceptional customer service? World Vision is looking for a Customer Care Officer in Kigali, Rwanda, who shares our commitment to transforming the lives of children living in poverty. Join our team of over 33,000 staff worldwide and contribute to our mission inspired by Christian faith.
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Position Overview:
- Title: Customer Care Officer
- Location: Kigali, Rwanda
- Job Requisition ID: JR32828
- Time Type: Full-time
- Posted: 3 Days Ago
- Application Deadline: June 13, 2024
Key Responsibilities:
As a Customer Care Officer, you will be at the forefront of providing excellent customer service and support. Your major responsibilities will include:
Account Opening:
- Explaining all VFR’s products and services in detail to assist customers in making informed choices.
- Assisting customers in opening new accounts, ensuring all necessary documents are submitted and authorized.
- Promoting and cross-selling VFR’s products and services to meet customer needs.
Exciting Opportunity: Customer Care Officer Role
General Enquiries & Customer Service:
- Processing account activities, determining balances, and resolving problems within given authority.
- Providing high levels of customer satisfaction and taking initiative to resolve issues promptly.
- Handling tasks efficiently and maintaining a multi-skilled approach to customer service.
Special / Personal Abilities:
- Demonstrating a determined personality with initiative and perseverance.
- Taking responsibility and adhering to the organization’s Ideals and Core Values.
- Proficiency in Microsoft Office applications.
- Communicating effectively and maintaining team harmony.
- Leading daily devotions and fostering a positive team environment.
Qualifications and Experience:
To succeed in this role, you should have:
- An Advanced Diploma in Economics, Accounting, Finance, or Business Administration.
- At least 1 year of experience in a customer care role.
- Strong communication and interpersonal skills.
- The ability to manage multiple tasks and handle customer queries efficiently.
How to Apply:
If you are ready to make a significant impact and join a dedicated team, apply for the Customer Care Officer position by using our online application system. Applications received via email or standard post will not be considered. Submit your application by June 13, 2024, through the provided link.
In case you face any challenges in applying, please contact us at recruitment@vfcrwanda.rw (please note that applications will not be accepted through this email).
Join Us and Make a Difference:
By joining World Vision, you will be part of a global team dedicated to helping the most vulnerable children overcome poverty and experience fullness of life. Share the joy of transforming children’s life stories and contribute to creating lasting change in the communities we serve.
Keywords: Customer Care Officer, World Vision, Kigali, Rwanda, customer service, account opening, VFR products, customer support, cross-selling, problem-solving, advanced diploma, economics, finance, business administration.
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