20 Customer Service Representative Positions at Tata Consultancy Services : APPLY NOW Dont Miss Out
Customer Service Representative Positions at Tata Consultancy Services. Tata Consultancy Services (TCS) is one of the largest multinational information technology services and consulting companies based in India. They offer a wide range of services, including customer service solutions, to clients around the world. While I can provide general information about customer service representative jobs, please note that specific details may have changed since my last update in September 2021. It’s always a good idea to visit the official TCS website or contact their HR department for the most up-to-date information.
Customer Service Representative Positions at Tata Consultancy Services
Customer Service Operations (Customer Service Operations)
Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2101_1
Sr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2201_1
Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
Sr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2201_1
Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
Sr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2201_1
Sr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2201_1
Sr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2101_1
Customer Service Executive – 8 Service Operations (Customer Service Operations) – B2201_1
Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2101_1
Customer Service Executive – Customer Service Operations
Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
Sr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B2201_1
Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
Lead – Customer Service Operations (Customer Service Operations) – B3101_1
Sr. Customer Service Executive – Customer Service Operations
Jr Customer Service Executive – Customer Service Operations
About Customer Service Representative Positions at Tata Consultancy Services
Tata Consultancy Services (TCS) is one of the largest multinational information technology services and consulting companies based in India. They offer a wide range of services, including customer service solutions, to clients around the world. While I can provide general information about customer service representative jobs, please note that specific details may have changed since my last update in September 2021. It’s always a good idea to visit the official TCS website or contact their HR department for the most up-to-date information. Customer Service Representative Positions at Tata Consultancy Services
As a customer service representative at TCS, your primary role would be to handle customer inquiries, provide assistance, and resolve any issues or complaints. Some of the key responsibilities may include:
- Answering customer queries: You would be responsible for answering incoming calls, emails, or other communication channels and addressing customer questions or concerns promptly and accurately.
- Troubleshooting: As a customer service representative, you may need to troubleshoot technical issues, guide customers through problem-solving steps, or escalate complex problems to the appropriate department.
- Providing product or service information: You would need to have a thorough understanding of the products or services offered by TCS and be able to provide accurate information to customers.
- Resolving complaints: Handling customer complaints effectively and ensuring customer satisfaction is an important part of the role. This may involve investigating issues, escalating problems if necessary, and finding appropriate solutions.
- Documenting interactions: Keeping detailed records of customer interactions, inquiries, complaints, and resolutions is crucial for maintaining a comprehensive customer service database. Customer Service Representative Positions at Tata Consultancy Services
To be successful in a customer service representative role at TCS, you would typically need the following qualifications and skills:
- Education: A high school diploma or equivalent qualification is usually required. Some positions may have additional educational requirements.
- Communication skills: Excellent verbal and written communication skills are essential to effectively interact with customers and provide clear and concise information.
- Problem-solving abilities: Being able to think critically and provide creative solutions to customer issues is important in resolving problems efficiently.
- Technical proficiency: Depending on the nature of the customer service role, basic computer skills and familiarity with relevant software applications may be necessary.
- Customer-centric approach: TCS values customer satisfaction, so having a customer-centric mindset and a friendly, empathetic attitude is important. Customer Service Representative Positions at Tata Consultancy Services
It’s important to note that TCS may have specific job requirements and preferences depending on the position, location, and client requirements. To find detailed and up-to-date information about customer service representative jobs at TCS, I recommend visiting the TCS careers website or reaching out to their HR department directly. Customer Service Representative Positions at Tata Consultancy Services
