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Customer Service Representative at NMB Bank Limited Zimbabwe : Deadline 11 July 2023

As a Customer Service Representative at NMB Bank Limited Zimbabwe, your role would involve assisting customers with their banking needs and providing them with excellent service. Some of the key responsibilities and tasks you may have in this position include:

Customer Service Representative at NMB Bank Limited Zimbabwe

Customer Service Representative at NMB Bank Limited Zimbabwe
  1. Assisting customers: Responding to customer inquiries, requests, and complaints via various channels such as phone, email, or in-person. Providing information about bank products, services, account balances, transactions, and resolving any issues or concerns they may have.
  2. Account management: Helping customers open new accounts, providing guidance on different account options, explaining account features and benefits, and assisting with account maintenance tasks such as updating personal information, issuing new cards, or setting up online banking.
  3. Transactions and services: Assisting customers with various financial transactions such as deposits, withdrawals, fund transfers, bill payments, and issuing bank statements. Educating customers on how to use self-service options such as ATMs, online banking, and mobile banking applications.
  4. Problem resolution: Identifying and resolving customer issues, escalating complex problems to higher-level support if necessary, and ensuring prompt resolution and customer satisfaction.
  5. Cross-selling and promotions: Identifying opportunities to promote and cross-sell bank products and services to customers, such as loans, credit cards, insurance, and investment options. Providing relevant information and assisting customers with the application process if needed.
  6. Compliance and security: Adhering to bank policies, procedures, and regulatory requirements to ensure customer confidentiality, data protection, and prevention of fraud or unauthorized activities.

It’s important to note that the specific responsibilities and tasks may vary based on the bank’s policies, the level of the customer service position, and other factors. If you are interested in a Customer Service Representative position at NMB Bank Limited Zimbabwe, I recommend reaching out to the bank directly for more detailed and up-to-date information on the specific requirements and responsibilities of the role.


NMB Bank Limited is a commercial bank based in Zimbabwe. However, as of my knowledge cutoff in September 2021, NMB Bank Limited is primarily a banking institution in Tanzania, not Zimbabwe. It operates under the NMB brand in Tanzania, while there is another separate entity called NMB Bank in Zimbabwe. The two banks are not directly related.

The NMB Bank in Zimbabwe, also known as NMBZ Holdings Limited, is a financial services provider that offers a range of banking products and services. It provides retail banking, corporate banking, treasury services, and microfinance solutions to individuals, small and medium-sized enterprises (SMEs), and large corporations in Zimbabwe. The bank has a network of branches and ATMs across the country.

Customer Service Representative at NMB Bank Limited Zimbabwe
Customer Service Representative at NMB Bank Limited Zimbabwe

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