2025 Customer Service Training Program with No Experience Required
2025 Customer Service Training Program with No Experience Required. Looking to launch your career in customer service with no prior experience? The Tenacity Call Centre Training Program offers unemployed South African youth a chance to earn while they learn—through a 15-month accredited learnership in Micro Finance (NQF Level 4). Gain real-world call centre experience, customer handling skills, and a nationally recognized qualification—all while receiving a market-related stipend.
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Background & Job Description
In today’s competitive job market, gaining practical work experience can be a significant hurdle for unemployed youth. Tenacity, a forward-thinking company committed to skills development, has launched a Customer Services Call Centre Training Program designed specifically for individuals between the ages of 18 and 30 who are unemployed and hold a Grade 12 qualification.
The program is offered as a 15-month Learnership, combining classroom-based learning with on-the-job work experience in the customer services department. Learners will work towards achieving a Micro Finance qualification at NQF Level 4, giving them a recognized entry point into the customer service, financial services, and contact centre sectors.
This initiative is more than just a job—it’s a structured and supportive way to gain work-readiness, build confidence, and develop essential customer service skills, particularly for those with no previous experience. The learnership is ideal for those eager to begin a career journey, develop marketable skills, and increase employability in a growing sector.
The opportunity is based in the Northern Suburbs of Cape Town, and successful applicants will receive a market-related salary throughout the program’s duration.
Tasks
Call Centre Learners accepted into the program will be expected to:
- Attend scheduled training interventions, including formal classroom sessions designed to build foundational knowledge of Micro Finance and customer service operations.
- Successfully complete all competency assessments and required learning modules to meet the qualifications’ academic standards.
- Submit a complete Portfolio of Evidence, which serves as proof of skills learned and applied throughout the program.
- Participate actively within the Customer Services team, contributing to live call centre operations and assisting with customer service delivery.
- Handle a variety of customer queries, complaints, and account management tasks through inbound and outbound communication channels.
- Provide a professional, courteous, and solution-oriented experience for all customers, aligned with company service standards.
- Perform administrative tasks accurately and efficiently, including account updates, issue tracking, and record-keeping.
- Follow departmental guidelines and Standard Operating Procedures (SOPs) to resolve queries and maintain operational excellence.
- Adhere to company policies, including rules related to conduct, attendance, and disciplinary procedures.
This practical experience ensures that graduates of the program are not only qualified but also fully prepared for employment in customer service or contact centre environments.
2025 Customer Service Training Program with No Experience Required
Qualifications
Education and Certification
To qualify for this opportunity, applicants must meet the following criteria:
- Minimum of Grade 12 (Matric Certificate) with Mathematics or Mathematical Literacy passed.
- Must not be enrolled in any other full-time or part-time study program during the learnership period.
- Must not have participated in another learnership or skills program in the last 12 months.
No additional certifications are required, and no prior work experience is needed, making this an ideal opportunity for first-time job seekers.
Experience
This is an entry-level position, and previous employment experience is not required. The program is intentionally designed to accommodate youth who are currently unemployed, giving them a vital entry point into the workforce.
However, the following attributes and informal experience may help applicants stand out:
- Voluntary roles in community projects, especially those involving people interaction.
- Participation in school or extracurricular activities involving teamwork or communication.
- Demonstrated interest in customer service, finance, or retail through online learning or personal projects.
Additional Information
Required Skills and Personal Attributes
To thrive in this role, learners should possess:
- A passion for customer service and a genuine interest in helping people.
- Excellent verbal and written communication skills, especially in English.
- Ability to remain calm under pressure, adapt quickly to new situations, and think on your feet.
- A positive attitude and strong work ethic, especially in a structured learning environment.
- Empathy and patience, especially when dealing with challenging customer queries.
- Confidence when interacting with people, including colleagues, trainers, and customers.
- Good organizational skills, including the ability to multitask and meet deadlines.
- An interest in learning how a contact centre operates, including the use of technology, scripts, and customer engagement protocols.
Who Should Apply?
This opportunity is ideal for individuals who:
- Are between 18 and 30 years old.
- Are currently unemployed and have little to no work experience.
- Are not currently studying or intending to study during the program’s duration.
- Can commit to a 15-month contract that includes training, assessments, and work-based application.
- Can work shifts, including weekends, as part of their rotational schedule.
- Are motivated to begin a career, grow professionally, and develop transferable customer service skills.
- Are open to transformation initiatives, as preference may be given to Employment Equity and Disabled candidates in line with Tenacity’s transformation goals.
Location
- Northern Suburbs (Cape Town) – Candidates must be able to commute or relocate to this area to participate fully in the program.
Salary and Contract Details
- Salary: Market-related stipend paid monthly.
- Type: Fixed-term contract.
- Duration: 15 months (Learnership Program).
- Level: Skilled (Entry-level, training-based position).
Commitment to Inclusion
Tenacity is committed to transformation and inclusion in the workplace. In line with its Employment Equity policies, the organization gives preference to candidates from designated groups, including persons with disabilities. This approach helps bridge the gap in employment opportunities for underrepresented communities in South Africa.
Final Thoughts
The Customer Services Call Centre Training Program is more than just a learnership—it’s a launchpad for your career in customer service and financial services. With no experience required, a full qualification at the end of the program, and practical work experience from a recognized employer, this opportunity is tailor-made for youth ready to take the first step into the professional world.
You’ll not only gain valuable technical and soft skills, but also increase your confidence, professionalism, and employability across multiple industries.
If you’re passionate about people, ready to work hard, and excited about learning in a supportive and structured environment, don’t miss this chance. This is your moment to grow, learn, and become part of a team that values development, inclusion, and customer excellence.
Apply today and take the first step toward a promising future in customer service!
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